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Kryptview A780 since may update

Hi a have been using these cable boxes for a few years so have a little understanding. However since I updated the a780 from within the box I have not been able to run a scan. The update went smooth no problems.
Now once I have selected the cable provider I only get already exists . In the past I just run a factory reset, turn off for over a minute then all good. However this time can't get past

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